Policies

How to lodge a complaint or compliment

At Templestowe Psychology we are committed to professional and safe practice. Should you have any feedback or require follow up, we have multiple accessible options below.

Book a consultation Call (03) 9852 0501

How to reach usFeedback & complaints

Our commitment

How to give feedback or make a complaint

At Templestowe Psychology, we are committed to professional and safe practice. Should you have any feedback or require follow up, we have multiple accessible options:

In person — speak to Reception / Practice Manager
Phone — (03) 9852 0501, ask for Building Manager
Email — admin@templestowehealthhub.com.au
Mail — 286 Manningham Road, Templestowe Lower, 3107
Third party — a friend, family member, advocate or health professional may lodge on behalf of a patient with consent or as permitted by legislation. We provide complainants with free information on how the complaint will be handled, expected timeframes, and the external bodies (e.g. Health Complaints Commissioner, AHPRA) they may contact if they remain unsatisfied