At Just Click TV, we want you to be satisfied with your subscription and hardware purchases. This Refund Policy explains when refunds are available and how to request one.

Subscription Refunds

Due to the digital and instant activation nature of our IPTV subscriptions, refunds are only available in the following circumstances:

• Your subscription was not activated within a reasonable timeframe after payment
• You experienced a technical fault on our end that our support team was unable to resolve
• You were charged in error or duplicate charges occurred

Refund requests for subscriptions must be submitted within 48 hours of purchase. Once a subscription has been actively used to stream content, it is generally no longer eligible for a refund, except where required by Australian Consumer Law.

Hardware Refunds

TV boxes and accessories may be returned within 14 days of delivery if the item is faulty, not as described, or arrives damaged. The item must be returned in its original condition and packaging where possible. Change of mind returns on hardware are considered on a case by case basis and may be subject to a restocking fee.

How To Request A Refund

To request a refund, please contact our support team with your order details and the reason for your request. You can reach us by email or WhatsApp, and our team will review your request promptly.

Processing Time

Approved refunds are processed within 5 to 10 business days and will be returned to your original payment method through Stripe. Processing times may vary depending on your bank or card provider.

Your Consumer Rights

Nothing in this Refund Policy limits your rights under the Australian Consumer Law. Where our products or services fail to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund as required by law.

Contact Us

For any refund related questions, please contact us at support@justclicktv.com or message us on WhatsApp.