{"id":199,"date":"2026-06-19T09:06:17","date_gmt":"2026-06-19T09:06:17","guid":{"rendered":"https:\/\/stagingloom.com\/masalakitchen\/?page_id=199"},"modified":"2026-06-19T09:09:56","modified_gmt":"2026-06-19T09:09:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/stagingloom.com\/masalakitchen\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"199\" class=\"elementor elementor-199\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0560b0 e-con-full e-flex e-con e-parent\" data-id=\"e0560b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9a8b83 elementor-widget elementor-widget-html\" data-id=\"d9a8b83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n<meta charset=\"UTF-8\">\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n<title>FAQ | Masala Kitchen \u2014 Frequently Asked Questions<\/title>\n<meta name=\"description\" content=\"Answers to common questions about Masala Kitchen: bookings, dietary options, halal, drinks, group dining with Masala Feast, kids menus, high tea and more.\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600&family=Sora:wght@400;500;600;700&display=swap\" rel=\"stylesheet\">\n<style>\n:root{\n  --bg:#0B0D11; --surface:#13161C; --surface-2:#191D25; --surface-3:#20252F;\n  --border:rgba(255,255,255,.08); --border-2:rgba(255,255,255,.14);\n  --text:#ECEEF2; --muted:#959CAA; --muted-2:#6E7585;\n  --pink:#E31C79; --pink-2:#FF4D97; --gold:#E6B70F; --gold-2:#FFD24A;\n  --disp:\"Sora\",system-ui,sans-serif; --sans:\"Inter\",system-ui,sans-serif; 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*\/\n.rv{opacity:0;transform:translateY(24px);transition:opacity .7s ease,transform .7s cubic-bezier(.2,.8,.2,1)}\n.rv.in{opacity:1;transform:none}\n.d1{transition-delay:.06s}.d2{transition-delay:.12s}\n\n\/* responsive *\/\n@media(max-width:980px){\n  .h-main{grid-column:span 12;min-height:auto}\n  .h-help{grid-column:span 12}\n  .fgrid{grid-template-columns:1fr 1fr;gap:30px}\n}\n@media(max-width:640px){\n  .wrap{padding:0 18px}\n  .sec{padding:44px 0}\n  .h-main{padding:30px}\n  .faq summary{padding:18px;font-size:.98rem}\n  .faq .ans{padding:0 18px 20px}\n  .privacy{padding:26px}\n  .cta-band{padding:30px}\n  .fgrid{grid-template-columns:1fr;gap:28px}\n  .fbot{justify-content:flex-start}\n}\n@media(max-width:480px){\n  .wrap{padding:0 14px}\n  .h-main{padding:26px}\n}\n@media(prefers-reduced-motion:reduce){\n  *{transition:none!important;animation:none!important}\n  .rv{opacity:1;transform:none}\n}\n<\/style>\n<\/head>\n<body id=\"top\">\n\n<!-- BREADCRUMB -->\n<div class=\"crumb\">\n  <div class=\"wrap\">\n    <a href=\"https:\/\/masalakitchen.com.au\/\">Home<\/a><span class=\"sep\">\/<\/span>\n    <span style=\"color:var(--text)\">FAQ<\/span>\n  <\/div>\n<\/div>\n\n<!-- HERO -->\n<header class=\"hero\">\n  <div class=\"wrap\">\n    <div class=\"bento\">\n      <div class=\"tile h-main rv\">\n        <div class=\"glow\"><\/div>\n        <span class=\"lbl\">Good to Know<\/span>\n        <h1>Frequently asked <span class=\"pk\">questions<\/span><\/h1>\n        <p class=\"sub\">Everything you might want to know before you visit, from dietary options and drinks to bookings, group dining and high tea.<\/p>\n      <\/div>\n      <div class=\"tile h-help rv d2\">\n        <span class=\"lbl\">Need more help?<\/span>\n        <h3>Talk to the team<\/h3>\n        <p>Can't find your answer here? We're happy to help.<\/p>\n        <a href=\"https:\/\/masalakitchen.com.au\/contact\/\" class=\"btn btn-gold\">Contact Us <span class=\"a\">\u2192<\/span><\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/header>\n\n<!-- FAQ -->\n<section class=\"sec\" id=\"faq\">\n  <div class=\"wrap\">\n    <div class=\"sec-head rv\">\n      <span class=\"lbl\">Questions &amp; Answers<\/span>\n      <h2>Your questions, answered<\/h2>\n    <\/div>\n    <div class=\"faq rv\">\n      <details>\n        <summary>Can I cancel or change my booking once I have made it?<span class=\"pl\">+<\/span><\/summary>\n        <div class=\"ans\">You can make changes to your reservation via the email confirmation you receive when you book. We include a link to modify or cancel from there. If you did not receive a confirmation, please email <a href=\"mailto:info@masalakitchen.com.au\">info@masalakitchen.com.au<\/a> with the details (location, name, booking date and time) and we will make sure the reservation is confirmed.<\/div>\n      <\/details>\n      <details>\n        <summary>Do you have any gluten free items?<span class=\"pl\">+<\/span><\/summary>\n        <div class=\"ans\">Our curries are <b>100% gluten free<\/b>, and there are plenty of options for entr\u00e9es. Please notify our staff prior to ordering.<\/div>\n      <\/details>\n      <details>\n        <summary>Do you have any vegan options?<span class=\"pl\">+<\/span><\/summary>\n        <div class=\"ans\">We have plenty of vegan options. Vegan entr\u00e9es on the menu are marked with <b>\"(V)\"<\/b>, and there is a separate vegan section for mains.<\/div>\n      <\/details>\n      <details>\n        <summary>Are you Halal?<span class=\"pl\">+<\/span><\/summary>\n        <div class=\"ans\">We serve <b>100% halal certified meat<\/b>.<\/div>\n      <\/details>\n      <details>\n        <summary>Are you BYO?<span class=\"pl\">+<\/span><\/summary>\n        <div class=\"ans\">Our venues are all fully licensed. Our gin bars have a selection of over <b>100 of the world's best gins<\/b> alongside our signature cocktails and G&amp;Ts, plus an excellent and affordable selection of wines, beers and other drinks. We do not offer a BYO option.<\/div>\n      <\/details>\n      <details>\n        <summary>Which of your venues allow dogs?<span class=\"pl\">+<\/span><\/summary>\n        <div class=\"ans\">We welcome furry friends into the <b>outdoor spaces at all of our venues<\/b>.<\/div>\n      <\/details>\n      <details>\n        <summary>Do your venues have disabled access?<span class=\"pl\">+<\/span><\/summary>\n        <div class=\"ans\">Yes. All Masala Kitchen venues are easily accessible for guests with limited mobility and wheelchairs.<\/div>\n      <\/details>\n      <details>\n        <summary>Do you do split bills?<span class=\"pl\">+<\/span><\/summary>\n        <div class=\"ans\">Yes, we do split bills, but we do not offer itemised splits.<\/div>\n      <\/details>\n      <details>\n        <summary>Do you have a kids' menu?<span class=\"pl\">+<\/span><\/summary>\n        <div class=\"ans\">Kids love our butter chicken and cheese naan combo, and we also offer a chicken nuggets and chips option for very fussy eaters.<\/div>\n      <\/details>\n      <details>\n        <summary>How does Masala Feast work?<span class=\"pl\">+<\/span><\/summary>\n        <div class=\"ans\">Masala Feast is our banquet menu, with almost the whole menu to choose from (except one or two items). Perfect for bigger groups: you get a choice of two entr\u00e9es and up to four different mains, served with rice and naans plus masala raita and papadums. You can add an extra entr\u00e9e for <b>$5 per person<\/b>.<\/div>\n      <\/details>\n      <details>\n        <summary>Do you charge for kids on Masala Feast?<span class=\"pl\">+<\/span><\/summary>\n        <div class=\"ans\">Kids under 5 are free, ages 5 to 9 are <b>$15<\/b>, and full price applies over 9 years old.<\/div>\n      <\/details>\n      <details>\n        <summary>Can I bring my own cake?<span class=\"pl\">+<\/span><\/summary>\n        <div class=\"ans\">We charge a cakeage fee on all outsourced cakes: <b>$4 per person or $20 for the table<\/b>.<\/div>\n      <\/details>\n      <details>\n        <summary>How do I make High Tea bookings?<span class=\"pl\">+<\/span><\/summary>\n        <div class=\"ans\">All high tea bookings must be made via email to the restaurant.<\/div>\n      <\/details>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- PRIVACY POLICY -->\n<section class=\"sec\" id=\"privacy\" style=\"padding-top:0\">\n  <div class=\"wrap\">\n    <div class=\"sec-head rv\">\n      <span class=\"lbl\">Your Data<\/span>\n      <h2>Privacy policy<\/h2>\n    <\/div>\n    <div class=\"tile privacy rv\">\n      <p>At Masala Kitchen, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use and safeguard your data.<\/p>\n      <h3>Information we collect<\/h3>\n      <ul>\n        <li><b>Personal information.<\/b> We may collect your name, contact number, email address and preferred location when you fill out our enquiry form.<\/li>\n      <\/ul>\n      <h3>How we use your information<\/h3>\n      <ul>\n        <li><b>Communication.<\/b> The information you provide is used to send you the specific information you requested.<\/li>\n        <li><b>Marketing.<\/b> We may use your email address to send our monthly newsletter and special offers. You can unsubscribe at any time by following the instructions in the email.<\/li>\n      <\/ul>\n      <h3>Data security<\/h3>\n      <ul>\n        <li>We implement appropriate security measures to protect your data from unauthorised access, disclosure or alteration.<\/li>\n      <\/ul>\n      <h3>Third-party sharing<\/h3>\n      <ul>\n        <li>We do not share your personal information with third parties unless required by law or necessary to fulfil the services you have requested.<\/li>\n      <\/ul>\n      <h3>Your consent<\/h3>\n      <ul>\n        <li>By providing your personal information, you consent to this Privacy Policy and agree to its terms.<\/li>\n      <\/ul>\n      <h3>Contact us<\/h3>\n      <ul>\n        <li>If you have any questions or concerns regarding your privacy, please contact us at <a href=\"mailto:info@masalakitchen.com.au\" style=\"color:var(--pink-2);border-bottom:1px solid var(--border-2)\">info@masalakitchen.com.au<\/a>.<\/li>\n      <\/ul>\n      <p class=\"end\">This Privacy Policy ensures that your data is only used for the purposes you consented to, providing transparency and security.<\/p>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- CTA -->\n<section class=\"sec\" id=\"help\" style=\"padding-top:0\">\n  <div class=\"wrap\">\n    <div class=\"tile cta-band rv\">\n      <h2>Still need <span class=\"pk\">help<\/span>?<\/h2>\n      <p>If your question isn't covered above, our team is happy to help you out.<\/p>\n      <a href=\"https:\/\/masalakitchen.com.au\/contact\/\" class=\"btn btn-gold\">Contact Us <span class=\"a\">\u2192<\/span><\/a>\n    <\/div>\n  <\/div>\n<\/section>\n\n<script>\n(function(){\n  if('IntersectionObserver' in window){\n    var io=new IntersectionObserver(function(es){\n      es.forEach(function(e){if(e.isIntersecting){e.target.classList.add('in');io.unobserve(e.target);}});\n    },{threshold:.1});\n    document.querySelectorAll('.rv').forEach(function(el){io.observe(el);});\n  }else{\n    document.querySelectorAll('.rv').forEach(function(el){el.classList.add('in');});\n  }\n})();\n<\/script>\n<\/body>\n<\/html>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ | Masala Kitchen \u2014 Frequently Asked Questions Home\/ FAQ Good to Know Frequently asked questions Everything you might want to know before you visit, from dietary options and drinks to bookings, group dining and high tea. Need more help? Talk to the team Can&#8217;t find your answer here? We&#8217;re happy to help. Contact Us [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-199","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/stagingloom.com\/masalakitchen\/wp-json\/wp\/v2\/pages\/199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stagingloom.com\/masalakitchen\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stagingloom.com\/masalakitchen\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stagingloom.com\/masalakitchen\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stagingloom.com\/masalakitchen\/wp-json\/wp\/v2\/comments?post=199"}],"version-history":[{"count":4,"href":"https:\/\/stagingloom.com\/masalakitchen\/wp-json\/wp\/v2\/pages\/199\/revisions"}],"predecessor-version":[{"id":204,"href":"https:\/\/stagingloom.com\/masalakitchen\/wp-json\/wp\/v2\/pages\/199\/revisions\/204"}],"wp:attachment":[{"href":"https:\/\/stagingloom.com\/masalakitchen\/wp-json\/wp\/v2\/media?parent=199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}