{"id":305,"date":"2023-02-21T20:29:52","date_gmt":"2023-02-21T20:29:52","guid":{"rendered":"https:\/\/stagingloom.com\/kahuna\/privacy\/"},"modified":"2023-02-21T20:29:52","modified_gmt":"2023-02-21T20:29:52","slug":"privacy","status":"publish","type":"page","link":"https:\/\/stagingloom.com\/kahuna\/privacy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"305\" class=\"elementor elementor-305\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75ca5a6 e-con e-atomic-element e-flexbox-base e-0e145b7 \" data-id=\"75ca5a6\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"75ca5a6\">\n    \t\t<div class=\"elementor-element elementor-element-e99c460 elementor-widget elementor-widget-html\" data-id=\"e99c460\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- WEB_CONTENT_START -->\n<!-- =========================================================\n     KAHUNA BODY WORK AND MASSAGE \u2014 PRIVACY POLICY (Page 9)\n     Scoped under #kbw-privacy. No header \/ no footer.\n     Built from the 110-page topical plan (Page 9, Tier 1 Core).\n     H1: Privacy Policy\n     No keyword targeting (legal page)\n\n     COMPLIANCE NOTES:\n     - References Australian Privacy Principles (APP 1-13)\n     - Identifies health info as 'sensitive information' per Privacy Act 1988\n     - Honest disclosure of Squarespace Scheduling as data processor\n     - Only mentions third-party tools actually in use (no HICAPS)\n     - Contact route: \/contact\/ page (no invented phone\/email)\n     ========================================================= -->\n\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Fraunces:opsz,wght,SOFT,WONK@9..144,300..900,0..100,0..1&family=Plus+Jakarta+Sans:wght@300;400;500;600;700&display=swap\" rel=\"stylesheet\">\n\n<style>\n\/* ---------- SCOPED RESET + TOKENS ---------- *\/\n#kbw-privacy {\n  --kbw-forest: #2d3a2e;\n  --kbw-olive: #4A4F31;\n  --kbw-cream: #faf6ee;\n  --kbw-sand: #ede0c8;\n  --kbw-sand-soft: #f3ead7;\n  --kbw-bronze: #b8935a;\n  --kbw-bronze-dark: #8e6f3e;\n  --kbw-ink: #1a1f1a;\n  --kbw-stone: #6e716e;\n  --kbw-line: rgba(45, 58, 46, 0.14);\n  --kbw-white: #ffffff;\n\n  --kbw-font-display: 'Fraunces', 'Times New Roman', serif;\n  --kbw-font-body: 'Plus Jakarta Sans', system-ui, sans-serif;\n  --kbw-radius-lg: 12px;\n\n  font-family: var(--kbw-font-body);\n  color: var(--kbw-ink);\n  background-color: var(--kbw-cream);\n  line-height: 1.7;\n  font-size: 16px;\n  -webkit-font-smoothing: antialiased;\n  overflow-x: hidden;\n}\n#kbw-privacy *,\n#kbw-privacy *::before,\n#kbw-privacy *::after { box-sizing: border-box; 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The practice complies with the <strong>Australian Privacy Principles (APP 1-13)<\/strong> set out in the Privacy Act 1988 (Cth).\n        <\/p>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- ============== DOCUMENT ============== -->\n  <section class=\"kbw-doc\">\n    <div class=\"kbw-wrap\">\n      <div class=\"kbw-doc__inner\">\n\n        <!-- TOC -->\n        <aside class=\"kbw-toc\">\n          <div class=\"kbw-toc__label\">On this page<\/div>\n          <ol class=\"kbw-toc__list\">\n            <li><a href=\"#collect\"><span class=\"kbw-toc__num\">i.<\/span>What we collect<\/a><\/li>\n            <li><a href=\"#use\"><span class=\"kbw-toc__num\">ii.<\/span>How we use it<\/a><\/li>\n            <li><a href=\"#store\"><span class=\"kbw-toc__num\">iii.<\/span>Storage &amp; protection<\/a><\/li>\n            <li><a href=\"#health\"><span class=\"kbw-toc__num\">iv.<\/span>Health information<\/a><\/li>\n            <li><a href=\"#third-party\"><span class=\"kbw-toc__num\">v.<\/span>Third-party tools<\/a><\/li>\n            <li><a href=\"#rights\"><span class=\"kbw-toc__num\">vi.<\/span>Your rights<\/a><\/li>\n            <li><a href=\"#contact\"><span class=\"kbw-toc__num\">vii.<\/span>Privacy contact<\/a><\/li>\n          <\/ol>\n        <\/aside>\n\n        <!-- BODY -->\n        <div>\n\n          <!-- 1. WHAT WE COLLECT -->\n          <article class=\"kbw-sec\" id=\"collect\">\n            <div class=\"kbw-sec__head\">\n              <div class=\"kbw-sec__num\">i.<\/div>\n              <h2 class=\"kbw-h2\">What information <em>we collect.<\/em><\/h2>\n            <\/div>\n            <div class=\"kbw-sec__body\">\n              <p>To book a session, deliver treatment safely, and process payments and health fund rebates, I collect a small set of personal information directly from you. <strong>Nothing is collected without your knowledge.<\/strong><\/p>\n              <ul>\n                <li><strong>Contact details<\/strong> \u2014 your name, phone number, email address, and (for mobile sessions) your treatment address.<\/li>\n                <li><strong>Booking details<\/strong> \u2014 the service booked, session date and time, and any preferences or notes you provide.<\/li>\n                <li><strong>Health information<\/strong> \u2014 relevant medical history, current injuries or conditions, medications, and contraindications, collected during your intake and updated as needed.<\/li>\n                <li><strong>Payment information<\/strong> \u2014 collected and processed through the Squarespace Scheduling (Acuity) platform; I do not see or store your full card details.<\/li>\n                <li><strong>Website data<\/strong> \u2014 basic, anonymised analytics like pages visited, browser type, and approximate location (no personally identifying data is collected from website visits unless you submit a contact form).<\/li>\n              <\/ul>\n            <\/div>\n          <\/article>\n\n          <!-- 2. HOW WE USE IT -->\n          <article class=\"kbw-sec\" id=\"use\">\n            <div class=\"kbw-sec__head\">\n              <div class=\"kbw-sec__num\">ii.<\/div>\n              <h2 class=\"kbw-h2\">How we use <em>your information.<\/em><\/h2>\n            <\/div>\n            <div class=\"kbw-sec__body\">\n              <p>Your personal information is used only for the purposes you'd reasonably expect \u2014 running the practice and giving you safe, effective bodywork. Specifically:<\/p>\n              <ul>\n                <li>To deliver and customise your massage session safely based on your health profile.<\/li>\n                <li>To process bookings, payments, refunds, and gift voucher orders.<\/li>\n                <li>To issue receipts containing the ANTA provider details required by your private health fund for rebate claims.<\/li>\n                <li>To contact you about appointments \u2014 confirmations, reminders, schedule changes, and follow-ups when relevant.<\/li>\n                <li>To improve the practice (anonymised, aggregate insights about which services clients book and when).<\/li>\n              <\/ul>\n              <p>I do <strong>not<\/strong> sell your information, share it with marketers, or use it for any purpose unrelated to delivering the service you booked.<\/p>\n            <\/div>\n          <\/article>\n\n          <!-- 3. STORAGE & PROTECTION -->\n          <article class=\"kbw-sec\" id=\"store\">\n            <div class=\"kbw-sec__head\">\n              <div class=\"kbw-sec__num\">iii.<\/div>\n              <h2 class=\"kbw-h2\">How we store and <em>protect your information.<\/em><\/h2>\n            <\/div>\n            <div class=\"kbw-sec__body\">\n              <p>I take reasonable steps to protect your information from misuse, loss, and unauthorised access. Being honest about what that means in practice:<\/p>\n              <ul>\n                <li>Most digital records (bookings, receipts, intake notes) are held within the <strong>Squarespace Scheduling (Acuity)<\/strong> platform \u2014 a major, established booking provider with its own security infrastructure and compliance certifications.<\/li>\n                <li>Communications between you and these systems use standard encryption in transit (HTTPS \/ TLS).<\/li>\n                <li>Paper records and any local copies are kept securely at the Valdora studio and not shared with anyone outside the practice.<\/li>\n                <li>Access to your records is restricted to me as the sole practitioner. There are no other staff with routine access.<\/li>\n              <\/ul>\n              <p>No system is completely secure, and I don't claim otherwise. If a notifiable data breach affecting your information ever occurred at the practice level, you would be informed promptly in line with Australia's <strong>Notifiable Data Breaches scheme<\/strong>.<\/p>\n            <\/div>\n          <\/article>\n\n          <!-- 4. HEALTH INFORMATION -->\n          <article class=\"kbw-sec\" id=\"health\">\n            <div class=\"kbw-sec__head\">\n              <div class=\"kbw-sec__num\">iv.<\/div>\n              <h2 class=\"kbw-h2\">Health information \u2014 <em>extra protections.<\/em><\/h2>\n            <\/div>\n            <div class=\"kbw-sec__body\">\n              <p>Health information is classified as <strong>sensitive information<\/strong> under the Privacy Act 1988, with stricter rules than ordinary personal data. Here's how that applies to your records with me:<\/p>\n              <ul>\n                <li><strong>Consent first.<\/strong> Health information is only collected directly from you, with your informed consent, during intake and ongoing sessions.<\/li>\n                <li><strong>Purpose-limited.<\/strong> Your health information is used only to make your treatment safe and effective \u2014 not for any other purpose.<\/li>\n                <li><strong>Not shared<\/strong> with anyone outside the treatment relationship unless you specifically authorise it (e.g. providing a referral to your GP or physiotherapist), or unless required by law.<\/li>\n                <li><strong>Retained<\/strong> for at least 7 years after your last session in line with industry standards for health practitioners, then deleted.<\/li>\n              <\/ul>\n\n              <div class=\"kbw-callout\">\n                <p><strong>Health fund rebate claims:<\/strong> when you submit a receipt to your private health fund for a rebate, the receipt contains my ANTA provider details and the service category (remedial massage) \u2014 but no clinical notes or treatment details. Your fund does not see what was treated, only that an eligible session occurred.<\/p>\n              <\/div>\n            <\/div>\n          <\/article>\n\n          <!-- 5. THIRD-PARTY TOOLS -->\n          <article class=\"kbw-sec\" id=\"third-party\">\n            <div class=\"kbw-sec__head\">\n              <div class=\"kbw-sec__num\">v.<\/div>\n              <h2 class=\"kbw-h2\">Third-party tools <em>we use.<\/em><\/h2>\n            <\/div>\n            <div class=\"kbw-sec__body\">\n              <p>Running a modern practice means relying on a small set of third-party services. Each has its own privacy policy, and your data is subject to those policies when it sits with them. The services in use:<\/p>\n\n              <div class=\"kbw-tp\">\n                <div class=\"kbw-tp__row\">\n                  <div class=\"kbw-tp__name\">Squarespace Scheduling (Acuity)<\/div>\n                  <div class=\"kbw-tp__purpose\">Online bookings, calendar management, automated reminders, and payment processing. Holds the majority of client records. <strong>Acts as a data processor on my behalf.<\/strong><\/div>\n                <\/div>\n                <div class=\"kbw-tp__row\">\n                  <div class=\"kbw-tp__name\">Google Maps<\/div>\n                  <div class=\"kbw-tp__purpose\">The studio location map embedded on the contact page is provided by Google Maps. Google may collect anonymous usage data when the map loads.<\/div>\n                <\/div>\n                <div class=\"kbw-tp__row\">\n                  <div class=\"kbw-tp__name\">Facebook &amp; Instagram<\/div>\n                  <div class=\"kbw-tp__purpose\">Used for social media presence and client communication via DM. Interactions with these channels are subject to Meta's privacy policy.<\/div>\n                <\/div>\n                <div class=\"kbw-tp__row\">\n                  <div class=\"kbw-tp__name\">ANTA (Aust. Natural Therapists Assoc.)<\/div>\n                  <div class=\"kbw-tp__purpose\">My professional registration body. ANTA does not receive client records \u2014 only my accreditation status is verified through them.<\/div>\n                <\/div>\n                <div class=\"kbw-tp__row\">\n                  <div class=\"kbw-tp__name\">Website hosting &amp; analytics<\/div>\n                  <div class=\"kbw-tp__purpose\">The site sits on standard WordPress hosting infrastructure. Basic anonymous analytics may be collected to understand site usage. No personally identifying data is collected from casual browsing.<\/div>\n                <\/div>\n              <\/div>\n\n              <p style=\"margin-top: 18px;\">If any of these arrangements change, this page will be updated and the \"last updated\" date at the top revised accordingly.<\/p>\n            <\/div>\n          <\/article>\n\n          <!-- 6. YOUR RIGHTS -->\n          <article class=\"kbw-sec\" id=\"rights\">\n            <div class=\"kbw-sec__head\">\n              <div class=\"kbw-sec__num\">vi.<\/div>\n              <h2 class=\"kbw-h2\">Your <em>rights.<\/em><\/h2>\n            <\/div>\n            <div class=\"kbw-sec__body\">\n              <p>Under Australian privacy law you have specific rights regarding your personal information. With this practice, that includes:<\/p>\n              <ul>\n                <li><strong>Access<\/strong> \u2014 you can request a copy of any personal or health information held about you at any time.<\/li>\n                <li><strong>Correction<\/strong> \u2014 if any of your information is inaccurate, incomplete, or out of date, I'll correct it on request.<\/li>\n                <li><strong>Deletion<\/strong> \u2014 you can request deletion of your records (subject to the 7-year retention requirement for active clinical records).<\/li>\n                <li><strong>Opt-out of communications<\/strong> \u2014 you can unsubscribe from appointment reminders or any other contact at any time.<\/li>\n                <li><strong>Withdraw consent<\/strong> \u2014 you can withdraw consent to data collection at any time; doing so may affect my ability to safely deliver future sessions.<\/li>\n              <\/ul>\n              <p>Requests can be made through the <a href=\"\/contact\/\">contact page<\/a> and will be actioned within 30 days, usually much faster.<\/p>\n            <\/div>\n          <\/article>\n\n          <!-- 7. CONTACT -->\n          <article class=\"kbw-sec\" id=\"contact\">\n            <div class=\"kbw-sec__head\">\n              <div class=\"kbw-sec__num\">vii.<\/div>\n              <h2 class=\"kbw-h2\">How to contact us with <em>privacy concerns.<\/em><\/h2>\n            <\/div>\n            <div class=\"kbw-sec__body\">\n              <p>If you have a question, concern, or formal complaint about how your information is handled, please get in touch directly.<\/p>\n\n              <div class=\"kbw-contact-card\">\n                <p><strong>Lorena<\/strong> \u00b7 Kahuna Body Work and Massage<br>92 Thomson Valley Road, Valdora QLD 4561<\/p>\n                <p>The fastest way to reach me with a privacy enquiry is the <a href=\"\/contact\/\">contact form<\/a>. I aim to respond within 5 business days and resolve substantive concerns within 30 days.<\/p>\n                <p>If you're not satisfied with the response, you can escalate to the <strong>Office of the Australian Information Commissioner (OAIC)<\/strong>, the independent regulator for privacy in Australia, at oaic.gov.au.<\/p>\n              <\/div>\n            <\/div>\n          <\/article>\n\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n<\/div>\n\n<!-- WEB_CONTENT_END -->\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-305","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy | Kahuna Body Work 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